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Procom Service Program From our initial meeting to post system support, the PROCOM ADVANTAGE will be clearly visible throughout all the phases of your project. PROCOM SERVICE PROGRAM Procom provides system adjustments at no additional cost for ninety days following date of project completion. Procom responds to service calls during the business week within twenty-four hours Procom performs all factory authorized warranty work for one year following project ompletion at no additional cost. Procom provides advanced replacements or loaners if a component under warranty is sent in for service. Work not covered under factory warranty is billed at a $140 minimum fee, including one hour of service. Additional time is billed at $70 per hour in fifteen-minute increments.